Market research for new council website

Market research for new council website


In accordance with the Data Protection Act 2018, Lisburn & Castlereagh City Council has a duty to protect any information we hold on you. The personal information you provide on this form will only be used for the purpose of our website consultation and will not be shared with any third party unless law or regulation compels such a disclosure.

By proceeding and completing this survey you confirm that you have read and understand the privacy notice above and give your consent for Lisburn & Castlereagh City Council to hold your personal data for the purposes outlined.

If you wish to contact the council’s Data Protection Officer, please write to:

Data Protection Officer
Lisburn & Castlereagh City Council,
Civic Headquarters,  
Lagan Valley Island,
BT27 4RL

or send an email to: or telephone: 028 9244 7300.

1. The council is looking to design a new corporate website and wants to hear your views on its current web design of and what you would like to see in its new website design.

All survey respondents will be entered into a draw for a £100 Amazon voucher. The winner will be notified after the survey has closed.

Are you happy to be included in the draw?


2. Full name *


3. Email address *


4. Are you? *


5. What age group are you in? *


6. How often do you visit the council website? *


7. How do you find our website? *


8. On a scale of 1-10, how easy do you find it to use our website? With1 being extremely easy and 10 being you can't use it *


9. How easy do you find our website to find the information you are looking for? *


10. If looking for information, what information do you look for: *


11. Do you think you have to click/tap too much to get what you were looking for? *


12. Does it take more or less time than expected to find what you are looking for on our website? *


13. How visually appealing is our website? *


14. How easy is it to understand the information on our website? *


15. On a scale of 1-10 how do you rate the conciseness of the content? With 1 being extremely concise and 10 being extremely wordy *


16. What appeals to you about the current council website? Please enter your comments below *


17. What do you think works well on our council website? Please enter your comments below *


18. What do you not like about our existing website? Please enter your comments below *


19. Do you face any challenges while using our existing website? Please enter your comments below *


20. What could we do to make our website more useful to you? Please enter your comments below. *


21. What additional services would you like to see online? Please enter your comments below. *


22. What do you think the council could do to make its online services better for you? Please enter your comments below. *


23. How we can improve our website to make it more visually appealing? Please enter your comments below. *


24. These next questions are to find out what you would like to see on our new corporate website.

Out of the following websites, which do you find visually appealing? Please answer yes or no for each one. *


25. *




27. *


28. *


29. Do you find images helpful on a website? *


30. What do you use to view websites? *


31. Do you follow the council on social media? If so which platforms *


32. If you no longer wish to take part in any customer satisfaction feedback on council services, please tick the relevant box below.

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